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FAQ
Will my plan renew automatically?
No. All plans are one-time purchases and do not renew automatically. Once your plan expires, you will need to purchase a new plan if you wish to continue using the service.
How are charges and points handled when upgrading?
The upgrade takes effect immediately, and you’ll be charged the full new plan. Unused points from the old plan transfer to the new plan with its validity.
How are credits distributed for yearly plans
Credits are issued monthly for 12 consecutive months. Each month, you will receive the monthly credit amount specified in the plan you purchased. The credit distribution time is determined by adding one calendar month to the previous credit distribution time based on the activation time of your yearly plan. Once the corresponding time is reached each month, the system will automatically issue that month's credits.
For example, if your yearly plan was activated at 13:00:00 on January 8 (UTC+1), your credits will be issued at 13:00:00 (UTC+1) on January 8, February 8, March 8, and so on, for a total of 12 monthly credit distributions.
If your yearly plan was activated at 13:00:00 on January 31 (UTC+1), your credits will be issued at 13:00:00 (UTC+1) on January 31, February 28, March 28, and so on, for a total of 12 monthly credit distributions.
Do credits expire?
Plan credits expire at the end of the plan period.
Credits purchased through credit packages expire after 180 days.
