Refund and Fraud Prevention Policy

1. Overview

Welcome to Crano AI. This Refund and Fraud Prevention Policy outlines our policies regarding refunds, chargebacks, and our approaches to mitigate fraudulent activities on our platform.

2. Pricing and Payment Terms

We reserve the right to modify our pricing at any time. If there are any price changes, we will notify you at least fifteen (15) days before the effective date of the change through the service user interface, pop-up notifications, email, or other reasonable methods as determined by Crano AI. Your continued use of the service after the price change effective date constitutes your acceptance of the modified fees.

If your payment plan includes auto-renewing subscriptions, you hereby authorize Crano AIand its payment processors to periodically charge your payment method in advance according to the terms of the applicable payment plan until you terminate your account. Additionally, you agree to pay all fees incurred as a result.

3. Refund Policy

Due to the nature of our AI services and the costs associated with running the infrastructure, we typically do not offer refunds for purchases or subscriptions. However, we provide new users with a limited number of free messages to evaluate our services before making a purchase.

We believe this allows users to make an informed decision about whether our application meets their needs. By continuing with a paid subscription after the limited free trial, users indicate their satisfaction with our services and acknowledge our no-refund policy.

Please understand that AI-generated video results may be unstable and are not guaranteed to fully meet expected outcomes. We encourage you to take full advantage of the free credits provided for evaluation. We do not accept refund requests based on dissatisfaction with generated results.

In exceptional circumstances, where a refund is deemed necessary under applicable consumer laws, users can submit a refund request to our support team at [email protected] within 7 days. Refund requests will be reviewed on a case-by-case basis.

Additional details regarding our refund policy:

• Only unused subscriptions (including annual and monthly plans) are eligible for a full refund.
• Subscriptions that have used credits can only be partially refunded.
• Credit packages are non-refundable, as once consumed, they cannot be deducted or returned.

4. Chargeback Policy

In the event of a refund dispute, our team will conduct a thorough investigation by analyzing relevant user data and transaction information. We will communicate with users to gather more details about their claims.

Based on the evidence, we will determine the appropriate resolution — either challenging unnecessary chargebacks or initiating refunds where valid. Users may be liable for chargeback fees if claims are found to be fraudulent.

5. Fraud Prevention

To maintain the integrity of our platform, we have zero tolerance for fraudulent activities. We implement various measures to reduce the risk of fraud, including:

• Monitoring suspicious account activities
• Implementing secure payment processing systems
• Verifying user identities when necessary
• Using advanced fraud detection tools
• Regular security audits and updates

Users are responsible for providing accurate information and complying with our Terms of Service and applicable laws while using Crano AI. Users should report any suspicious activities to [email protected].

6. Modifications

We may update this Refund and Fraud Prevention Policy at any time. Changes will be posted on our website or service and will take effect immediately.

If you have any additional questions, please contact our support team at [email protected]. This policy is in addition to any statutory rights provided by consumer protection regulations.